# Why am I seeing the ‘Website Inactive’ screen?

You may be seeing the website's inactive screen on your website, possibly for
the following reasons:

 * The IP address has changed – The IP address for this domain may have changed
   recently. Check your DNS settings to verify that the domain is set up
   correctly. It may take 8-24 hours for DNS changes to propagate. It may be
   possible to restore access to this site by following these instructions
   [https://go.cpanel.net/cleardnscache] for clearing your DNS cache.

 * Server misconfiguration – You must verify that we have the correct IP address
   configured for your Apache settings and DNS records. A restart of Apache may
   be required for new settings to take effect. You can verify here
   [https://my.designthat.cloud/submitticket.php].

 * The site may have moved to a different server – The URL for the domain may
   have changed, or the hosting provider may have moved the account to a
   different server.



To get assistance with this, please contact hosting support here
[https://my.designthat.cloud/submitticket.php].