Understanding our Payment Policy
At DesignThat Cloud, we strive to provide our clients with reliable and accessible hosting services. Maintaining these services requires the timely payment of invoices. We understand that unforeseen circumstances can sometimes arise, but to maintain fair service standards for all our clients, we have a clear payment policy outlined below.
Payment Deadlines
Invoices are generated on your billing cycle date and are due immediately.
A grace period of 2 days is provided for payments.
If payment is not received by the due date, a reminder will be sent.
Continued non-payment may result in service suspension.
Service Suspension
If your account remains unpaid after 2 days from the due date, your hosting services may be suspended.
You'll receive a final notification via email with a deadline to resolve the outstanding balance before service termination.
Service Termination
If payment remains outstanding for more than 45 days after the suspension date, DesignThat Cloud reserves the right to terminate your hosting services.
Account termination results in the permanent deletion of associated data, including websites, files, and emails.
Preventing Service Termination
Manage billing notifications: Ensure your email address and contact information are up-to-date to receive important reminders.
Open communication: If you anticipate difficulties in making a payment, reach out to our Accounts and Billing Team proactively to discuss options.
Data Recovery After Termination
Data deleted after account termination is not recoverable.
We strongly recommend creating regular backups of your website data to prevent loss in such circumstances.
Restoring Services
If your services are terminated due to non-payment, you may be able to restore them by:
Settling all outstanding balances.
Paying a potential reconnection fee.
Contact Us
If you have any questions about our payment policy, require assistance with billing, or face financial difficulties, please contact our Accounts and Billing Team at:
Email: [email protected].
Open ticket: https://designthat.cloud/open-ticket/accounts.
We're committed to providing the best possible service while maintaining fair payment practices. We appreciate your understanding and cooperation.
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